🔒 Privacy Policy

Bismillah. At Healing Trip ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website healingtrip.site (the "Site") and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register on the Site
• Make a booking or reservation
• Subscribe to our newsletter
• Fill out a contact form
• Participate in surveys or promotions
• Communicate with us via email, phone, or social media

The personal information we collect may include:

• Name (first and last)
• Email address
• Phone number
• Mailing address
• Payment information (credit card numbers, billing address)
• Passport or ID details (for certain bookings)
• Date of birth
• Emergency contact information
• Medical information relevant to activities (allergies, conditions)
• Travel preferences and history

1.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Geographic location (general)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide and maintain our services: Process bookings, manage reservations, and deliver the experiences you've requested
• Process transactions: Handle payments and send related information including confirmations and invoices
• Communicate with you: Respond to inquiries, send booking confirmations, provide customer support, and send updates about your reservations
• Send marketing communications: With your consent, send you newsletters, promotional materials, and special offers (you can opt-out at any time)
• Improve our services: Analyze usage patterns to enhance user experience and develop new features
• Ensure safety and security: Monitor for fraudulent activity and protect against unauthorized access
• Comply with legal obligations: Meet regulatory requirements and respond to legal requests
• Personalize your experience: Tailor content and recommendations based on your preferences
• Conduct research: Analyze trends and gather insights to improve our offerings

3. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context:

• Contract: Processing necessary for the performance of a contract (e.g., booking processing)
• Consent: You have given clear consent for specific purposes (e.g., marketing emails)
• Legitimate interests: Processing necessary for our legitimate business interests (e.g., service improvement)
• Legal obligation: Processing necessary to comply with legal requirements
• Vital interests: Processing necessary to protect someone's life (e.g., emergency medical information)

4. Data Sharing and Disclosure

We may share your personal information in the following situations:

4.1 Service Providers

We share information with third-party vendors, service providers, and partners who perform services on our behalf, such as:

• Tour operators and activity providers
• Payment processors
• Transportation companies
• Accommodation providers
• Email service providers
• Analytics providers
• Customer support services

4.2 Legal Requirements

We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of users or the public

4.3 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any change in ownership or use of your personal information.

4.4 With Your Consent

We may disclose your personal information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure storage of personal data
• Regular security assessments
• Access controls and authentication
• Employee training on data protection
• Secure payment processing through certified providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Booking information: Retained for 3 years after your last activity
• Marketing data: Retained until you unsubscribe or request deletion
• Financial records: Retained for 7 years as required by tax laws
• Communication records: Retained for 2 years

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data under certain conditions
• Right to restrict processing: Request suspension of processing of your data
• Right to data portability: Request transfer of your data to another organization or directly to you
• Right to object: Object to processing of your personal data
• Right to withdraw consent: Withdraw consent at any time where we relied on your consent

To exercise any of these rights, please contact us at privacy@healingtrip.site. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the Site to function properly (e.g., session cookies, security cookies)
• Performance Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics)
• Functionality Cookies: Remember your preferences and settings
• Targeting/Advertising Cookies: Track activity to deliver relevant advertisements

8.2 Managing Cookies

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

9. Third-Party Links

Our Site may contain links to third-party websites, services, or content that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@healingtrip.site
• Phone: +62 812-3456-7890
• Address: Jl. Raya Ubud No. 123, Gianyar, Bali 80571, Indonesia