🌟 Get in Touch with Us
Assalamu'alaikum! We'd love to hear from you! Whether you have questions about our tours, need help with booking, or just want to share your Bali adventure stories, our friendly team is here to help. Don't be shy - reach out to us through any of the channels below!
📬 Contact Information
Visit Us
Our office in Ubud, Bali
Jl. Raya Ubud No. 123, Gianyar, Bali 80571, Indonesia
✉️ Send Us a Message
Fill out the form below and we'll get back to you as soon as possible. We typically respond within 24 hours, but often much faster!
For faster response, please include your preferred travel dates, number of participants, and specific activities you're interested in. This helps us provide you with the most accurate information and pricing!
🕐 Office Hours
| Day | Hours (WITA - Bali Time) | Status |
|---|---|---|
| Monday - Friday | 08:00 AM - 10:00 PM | ✅ Open |
| Saturday | 08:00 AM - 10:00 PM | ✅ Open |
| Sunday | 09:00 AM - 09:00 PM | ✅ Open |
| Public Holidays | 09:00 AM - 06:00 PM | ⚠️ Limited Hours |
Bali operates on Central Indonesian Time (WITA), which is UTC+8. We're in the same time zone as Singapore, Kuala Lumpur, and Perth (Australia). Please adjust your contact timing accordingly!
📱 Follow Us on Social Media
Stay connected with us on social media for travel tips, special offers, stunning photos, and behind-the-scenes content. Join our growing community of adventure lovers!
🗺️ Find Us on the Map
Our office is conveniently located in the heart of Ubud, making it easy to visit us if you're in the area. Feel free to drop by for a chat over a cup of Balinese coffee!
❓ Frequently Asked Questions
How quickly will you respond to my inquiry?
We aim to respond to all inquiries within 24 hours, but most messages are answered within 2-4 hours during business hours. For urgent matters, please contact us via WhatsApp for the fastest response.
Can I book directly through this contact form?
Yes! While we recommend using our booking system for faster processing, you can certainly make reservations through this contact form. Just include all necessary details like dates, number of participants, and preferred activities.
Do you offer custom itineraries?
Absolutely! We specialize in creating personalized Bali adventures tailored to your preferences, budget, and schedule. Just let us know what you have in mind, and we'll craft the perfect itinerary for you.
What payment methods do you accept?
We accept various payment methods including bank transfer, credit/debit cards, PayPal, and popular e-wallets like GoPay, OVO, and Dana. For international customers, we also accept major credit cards and PayPal.
Can I modify or cancel my booking?
Yes, modifications and cancellations are possible subject to our terms and conditions. Generally, changes made 48 hours or more before the activity are free of charge. Please contact us as soon as possible if you need to make any changes.
🤝 Partnership Opportunities
Are you a hotel, travel agent, blogger, or business looking to partner with us? We're always open to collaboration opportunities that benefit both parties and enhance the experience for our customers.
Partnership benefits include:
- Competitive commission rates
- Priority booking for your clients
- Marketing support and materials
- Custom packages for your customers
- Dedicated account manager
For partnership inquiries, please email us at partnership@healingtrip.site with details about your business and how you'd like to collaborate.
💬 We Value Your Feedback
Your feedback helps us improve and serve you better! Whether you had an amazing experience or encountered any issues, we want to hear about it. Your honest reviews and suggestions are invaluable to us.
After your trip, you'll receive a follow-up email asking for your feedback. You can also leave reviews on TripAdvisor, Google, or directly through our website. Thank you for helping us grow and improve!
Thank you for considering Healing Trip for your Bali adventure. We're excited to help you create unforgettable memories on this magical island. Don't hesitate to reach out - we're here to make your dream vacation a reality!
Wassalamu'alaikum warahmatullahi wabarakatuh! 🌺